Terms of Service

Last updated: November 10, 2026

These Terms of Service apply to every purchase made on this website. By placing an order you confirm that you have read and accepted them.

1. Seller

The seller is Marian Severin, Avenida Cortés Valencianas, 12400 Segorbe, Castellón, Spain. See our Legal Notice for full details.

2. Products and prices

We sell the PALM SLEEP™ palm device in Single, Duo and Family Pack options. Prices are shown in euros. Any shipping costs and applicable taxes are shown at checkout before you pay. We try to describe and show our products accurately, but colours and images may vary slightly. We may correct pricing or description errors and will contact you if this affects an order you have placed.

3. Orders

Your order is a request to buy. The sales contract is formed when we confirm that your order has been accepted and shipped. We may refuse or cancel an order, for example because of stock problems, pricing errors or suspected fraud. If we cancel an order you have paid for, we will refund you in full.

4. Payment

Payment is taken at checkout through the payment methods shown there. Payments are processed securely by our payment providers. We do not see or store your full card details.

5. Delivery

Delivery times, costs and conditions are described in our Shipping Policy. Delivery times are estimates.

6. Returns, withdrawal and refunds

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason. We also offer a 30-day money-back guarantee. Conditions and instructions are in our Return & Refund Policy.

7. Legal guarantee

Goods are covered by the legal guarantee of conformity provided by consumer law. In the European Union this is at least two years from delivery, and in Spain it is three years for new goods. If the product does not conform to the contract, contact us and we will repair, replace or refund it as the law provides.

8. Product use and health notice

PALM SLEEP is a wellness product. It is not a medical treatment and is not a substitute for professional medical advice. Follow the instructions supplied with the product and stop using it if you feel any discomfort. If you are pregnant, have a pacemaker or another implanted medical device, or have a medical condition, talk to your doctor before use. Keep it out of reach of young children.

9. Intellectual property

The content of this website, including texts, images and design, may not be copied or reused without permission.

10. Liability

Nothing in these terms limits any rights you have as a consumer under mandatory law, or our liability where it cannot be limited by law. Beyond that, we are not liable for indirect losses or for damage caused by using the product against the instructions.

11. Privacy

We process personal data as described in our Privacy Policy.

12. Governing law

These terms are governed by Spanish law. If you are a consumer, you also keep the mandatory consumer protection rights of the country where you live.

13. Complaints

If you have a complaint, please contact us first through our Contact page and we will try to solve it quickly.

14. Changes

We may update these terms from time to time. The version published on the date of your order applies to that order.