Return & Refund Policy

Last updated: November 10, 2026

We want you to be happy with your PALM SLEEP. If it isn’t right for you, you can return it within 30 days of delivery for a refund.

30-day money-back guarantee

You have 30 days from the day your order is delivered to tell us you want to return it. You do not need to give a reason. For customers in the European Union, this is in addition to, and does not replace, your legal right of withdrawal.

Conditions for returns

  • The product must be returned complete: the device, the adjustable strap, the USB-C charging cable and the original packaging.
  • The product must be clean and in working condition. You may try it during the 30 days.
  • Items returned damaged through misuse, or incomplete, may receive a partial refund or be rejected.

How to return an item

  1. Contact us through our Contact page within 30 days of delivery and include your order number.
  2. We will reply with the return address and instructions. Please do not send anything back before you hear from us.
  3. Send the package using a tracked service and keep your proof of postage.

Return shipping costs

You are responsible for the cost of returning the product, unless it arrived damaged, defective or different from what you ordered. In those cases, contact us with your order number and photos as soon as possible, and we will send a replacement or refund you, including the cost of returning it.

Refunds

We will refund you to the original payment method within 14 days after we receive and check the returned product. If your return is made within 14 days of delivery under the EU right of withdrawal, we will also refund the standard delivery cost you paid. For other returns, original shipping costs are not refunded. Your bank or card provider may take a few extra days to show the refund.

Cancelling an order

If your order has not been shipped yet, contact us as soon as possible and we will cancel it and refund you in full.

Your legal rights

This policy does not affect your statutory rights as a consumer, including the legal guarantee of conformity that applies to products sold in the European Union.

Questions

If you have any questions about returns or refunds, please contact us through our Contact page.